Greetings Providers: 

The Division is postponing enhancements for Provider Portal 2.0 due to security vulnerabilities. As you know, we are expanding Portal 2.0 with inclusion of PHI data.  To ensure that the data we share is secure, we are taking some additional measures to reduce risk. As of today, we do not have a planned deployment date. We will keep you all updated accordingly. However, in the interim, we do need everyone to complete the pre-deployment tasks, if not already finished.  Below highlights the pre-deployment tasks:

1. ASSIGNMENT OF USER ROLE:  Currently, there are two roles in Provider Portal (Placement Provider User and Placement Provider Administrator).  Roles are being defined/redefined to the following:
   1. Administrator – agency representative responsible for authorizing user access
   2. Supervisor – agency staff member responsible for assigning children to case manager; responsible for approving tasks (e. g. contacts)
   3. Case Manager – agency staff member who is assigned cases; document case management services/activities
   TASK: Provide the new role of each agency staff member. Log into GA+SCORE and review the spreadsheet of all active Provider Portal users, which is posted on your orange Profile tab. In the spreadsheet, insert in the New Provider Role column (column E) the role of each staff member (insert Administrator, Supervisor, or Case Manager); submit to OPM via email at opm.leadership@dhs.ga.gov. If you see the message "No SHINES User list available" in GA+SCORE, please reach out to OPM for assistance.
    
2. AGENCY DOMAIN EMAIL:  Each agency MUST have an agency domain email.  This is needed to validate each agency user’s email address.  Remember, without an associated agency email address, users will not be able to access Portal 2.0. 
   TASK:  Agency administrator MUST provide agency domain email; submit to OPM via email at opm.leadership@dhs.ga.gov.

Once a new deployment date for Portal 2.0 cutover has been set, providers will be notified immediately. 

Thank you. 

SHINES Team