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E-Blast: SHINES Provider Portal Updates -- Files to review in GA+SCORE

January 3, 2018 11:24 AM

Greetings Providers: 

Cutover to Provider Portal 2.0 is a few days away.  You’ve already been engaged in some readiness activities (ensuring all staff have agency domain email addresses, meeting browser requirements, participating in training); however, there are a few more activities necessary for smooth transition. Please note that items in this list are due back to OPM via email to opm.leadership@dhs.ga.gov by close of business on Thursday, January 4.

1.  ASSIGNMENT OF USER ROLE:  Currently, there are two roles in Provider Portal (Placement Provider User and Placement Provider Administrator).  Roles are being defined/redefined to the following:

a.      Administrator – agency representative responsible for authorizing user access
b.      Supervisor – agency staff member responsible for assigning children to case manager; responsible for approving tasks (e. g. contacts)
c.      Case Manager – agency staff member who is assigned cases; document case management services/activities

TASK:  Provide the new role of each agency staff member. Review the spreadsheet of all active Provider Portal users, which is posted on your program's orange Profile tab in GA+SCORE as "SHINES User Update". (If no link is present, please contact OPM for assistance.) Download the spreadsheet and make any edits, inserting in the New Provider Role (column E) the role of each staff member (insert Administrator, Supervisor, or Case Manager). Return the sheet to OPM via opm.leadership@dhs.ga.gov.

IMPORTANT NOTE:  Any agency with only one Portal user AND that person is an Administrator, an updated spreadsheet is not required

DUE:  Close of business Thursday, January 4 to OPM

2.  AGENCY DOMAIN EMAIL:  Each agency MUST have an agency domain email.  This is needed to validate each agency user’s email address.  Remember, without an associated agency email address, users will not be able to access Portal 2.0. 

TASK:  Agency administrator MUST provide agency domain email. 

DUE:  Close of business Thursday, January 4 to OPM

If there are questions about the above tasks, please do not hesitate to contact the Office of Provider Management. 

Thank you, 

Georgia SHINES Team