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E-Blast: SHINES Portal 2.0 deployment successful!

January 6, 2018 12:20 PM

Greetings Providers: 
SHINES Portal 2.0 deployment was a success!  It is available for you to access and resume case management activities. IMPORTANT NOTE:  Only Administrators and Supervisors will see children linked to the agency.  ALL CHILDREN MUST BE ASSIGNED TO A CASE MANAGER, in order for the case manager to document services/events, e. g. contacts. We encourage the assignment of children sooner than later. To access Portal 2.0, use the link below:
Refer to the user guides distributed earlier this week regarding how to access Portal 2.0, including DUO (multifactor authentication application). 
As a friendly reminder, there will be post production support available Monday – Thursday, 9:00 am – 4:30 pm. Use the bridge information below for troubleshooting support.
Bridge:  888-363-4734
Access code:  2428230
Thank you.