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Contact Us

Office of Provider Management (OPM) 

The OPM Staff Contact List is at the back of the RBWO Minimum Standards, updated each year and posted under Current Providers >> Key Forms & Documents. This list includes OPM Leadership, the Red and Green Monitoring Teams, the Risk Management/Training Team, and the new Placement Resource Operations (PRO) Team. For GA SHINES support, please contact Brenda Jones, Operations Analyst.

RBWO Foundations

For support with Foundations, please send inquiries to

Care Coordination Treatment Unit (CCTU)

For program designations & specialty waivers or placement assistance needs, please send inquiries to Individual staff are listed in the CCTU Staff Contact List.

Care Solutions

Care Solutions is here to provide technical assistance for this website,, and the GA+SCORE system. Please contact us at, or call Care Solutions at 770.642.6722 or 1.800.227.3410 and select 2, then 4, to reach the GA+SCORE support team.

Independent Living Program (ILP) 

Click here to view the ILP Staff Directory. This list includes ILP Leadership and Regional Specialists. Care Solutions also maintains the ILP data system, GA/RYSE.


For assistance with the SHINES Provider Portal, contact or the SHINES Help Desk at 800-764-1017, option 2. For help with your SHINES Roster, contact your County DFCS office, starting with the Case Manager; then if needed the administrator; then if needed the County Director. If help is still required beyond that, please contact and be sure to CC: your OPM Monitoring Manager, so he/she remains in the loop of communications and can assist as needed.

Performance-Based Placement Score Disputes

As noted on the form under Key Documents & Forms, contact if you have a quarterly score dispute. A response will be provided within 10 calendar days. Please contact OPM or Care Solutions (see above) if you need scoring clarification ahead of disputing your ScoreCard.

DFCS Contacts


SMILE (Payment System)

For help with the SMILE payment system, contact SMI at 1-800-553-5911.

State policy information and other useful links

For questions about state policy on out-of-home care, please visit the Georgia Division of Family and Children Services website.