Office of Provider Management (OPM)
The OPM Staff Contact List is at the back of the RBWO Minimum Standards, updated each year and posted under Current Providers >> Key Forms & Documents. This list includes OPM Leadership, the Monitoring Teams, and the Risk Management/Training Team.
For support with Foundations, please send inquiries to firstname.lastname@example.org.
Care Coordination Treatment Unit (CCTU)
Other DFCS Contacts -- Organizational Charts and Directories
Care Solutions is here to provide technical assistance for this website, www.gascore.com, and the GA+SCORE system. Please contact us at email@example.com, or call Care Solutions at 770.642.6722 or 1.800.227.3410 and select 2, then 4, to reach the GA+SCORE support team.
For assistance with the SHINES Provider Portal, contact the Georgia SHINES Help Desk at 1-888-910-1030 or via email at DHS-SHINES-Helpdesk@dhs.ga.gov. You may also reach out to firstname.lastname@example.org for assistance with user accounts. For help with your SHINES Roster, contact your County DFCS office, starting with the Case Manager; then if needed the administrator; then if needed the County Director. If help is still required beyond that, please contact Lon.Roberts@dhs.ga.gov and be sure to CC: your OPM Monitoring Manager, so he/she remains in the loop of communications and can assist as needed.
Performance-Based Placement Score Disputes
As noted on the form under Key Documents & Forms, contact CWPscores@dhs.ga.gov if you have a quarterly score dispute. A response will be provided within 10 calendar days. Please contact OPM or Care Solutions (see above) if you need scoring clarification ahead of disputing your ScoreCard.
SMILE (Payment System)
For help with the SMILE payment system, contact SMI at 1-800-553-5911.
State policy information and other useful links
For questions about state policy on out-of-home care, please visit the Georgia Division of Family and Children Services website.