Office of Provider Management (OPM)
Click here to view the OPM Staff Contact List. This list includes OPM Leadership, the Red and Green Monitoring Teams, the Risk Management/Training Team, and the new Placement Resource Operations (PRO) Team. For GA SHINES support, please contact Brenda Jones, Operations Analyst.
For support with Foundations, please send inquiries to firstname.lastname@example.org.
For waivers or placement assistance needs, please send inquiries to email@example.com.
Care Solutions is here to provide technical assistance for this website, www.gascore.com, and the GA+SCORE system. Please contact us at firstname.lastname@example.org, or call Care Solutions at 770.642.6722 or 1.800.227.3410 and select 2, then 4, to reach the GA+SCORE support team.
Independent Living Program (ILP)
Click here to view the ILP Staff Directory. This list includes ILP Leadership and Regional Specialists. Care Solutions also maintains the ILP data system, GA/RYSE.
For assistance with the SHINES Provider Portal, contact the SHINES Help Desk at 800-764-1017, option 2. For help with your SHINES Roster, contact your County DFCS office, starting with the Case Manager; then if needed the administrator; then if needed the County Director. If help is still required beyond that, please contact Lon.Roberts@dhs.ga.gov and be sure to CC: your OPM Monitoring Manager, so he/she remains in the loop of communications and can assist as needed.
Performance-Based Placement Score Disputes
As noted on the form under Key Documents & Forms, contact CWPscores@dhs.ga.gov if you have a quarterly score dispute. A response will be provided within 10 calendar days. Please contact OPM or Care Solutions (see above) if you need scoring clarification ahead of disputing your ScoreCard.
Click here to view the FY2016 Regional Directors Staff Contact List.
SMILE (Payment System)
For help with the SMILE payment system, contact SMI at 1-800-553-5911.
State policy information and other useful links
For questions about state policy on out-of-home care, please visit the Georgia Division of Family and Children Services website.