Current Providers

The mission of the Division of Family and Children Services (DFCS) Foster Care program is to strengthen families, protect children from further abuse and neglect and to assure that every child has a permanent family. The private provider community is an important and integral part of DFCS's ability to achieve its mission. The Room Board and Watchful Oversight (RBWO) supports the DFCS mission and provides guidance to Child Caring Institutions and Child Placing Agencies contracted with DFCS.

Resources For Current Providers

You have found the central location for forms and documents relevant to currently contracted RBWO providers!

Policy Violation Self-Assessment Report - CPAs

Universal Application

Monthly Summary, ISPs, and Discharge Summary

GA SHINES Provider Portal 2.0 User Guide

GA SHINES Portal Troubleshooting Guide

RBWO FAQs

Kenny A Consent Decree

Kenny A Infrastructure Standards

SAFE RD Forms for Foster Homes

Please click on the appropriate check for forms and instructions. For upcoming training information, click on the Training Calendar.

IONS / CPS Screening

Adam Walsh

The Office of Provider Management hosts trainings for current providers, including the 120-hour RBWO Foundations training for new staff in specified roles, Reasonable and Prudent Parenting, Every Child Every Month (ECEM), and other topics. GA+SCORE also posts training information supplied by other DFCS departments, including IMPACT Train-the-Trainer sessions. OPM may also post registration information for other public and private trainings of interest to RBWO providers.

View Trainings by Category

The latest eblasts and announcements are listed below, or click "All announcements" for all posted eblasts.

09.19.22 - Provider Survey on Cell Phone Acceptance
09.16.22 - Change to Covid Reporting Requirement
09.16.22 - FY2023 RBWO Minimum Standards and RPPS Confirmation

All Announcements

All approved Georgia Department of Human Services (DHS) policy is available on their Online Directives Information System(ODIS) website under the Manuals, Policies and Procedures heading. Look for Department of Family and Children Services and then Child Welfare.

Frequently Asked Current Provider Questions

Where are the key documents for current providers?

Can I log into GA+SCORE?

How do I log into GA+SCORE?

What is GA SHINES?

For CPAs: How do I remove a foster home member in GA+SCORE?

Effective 2/1/18, CPA Providers now have the option to remove member records (except Primary Caregivers) from a foster home in GA+SCORE until you submit the initial approval for review by OPM. This feature helps you to manage household composition for foster homes that are reopening after a period away from fostering, homes moving from one provider to another, or homes that experience changes in composition during the inquiry period.

To remove a member, click directly on the member's name, or click on the Members tab and select the relevant member. On the Members >> Member Data screen, a green button labeled "Remove Member" appears below the regular "Save" button if the home has not yet been submitted and the member is not the primary caregiver. You will be given a chance to cancel/confirm before GA+SCORE removes the record.

Why isn't the button visible on the Members >> Member Data screen?
The button appears only for homes with the status "Initial Approval - open for editing" and only for members with roles other than Primary Caregiver. If a home has been grandfathered in or reopened with your program within 3 years of a prior closure -- if for any reason the home is not in the status "Initial Approval - open for editing" -- you cannot use this feature. Use the Move-Out Addendum instead.

You may also need to refresh the screen (or clear your browser cache) if you have not set your browser to check for new code following the instructions under "Technical Requirements" in the FY2018 GA+SCORE RBWO Provider User Manual.

How do I remove the primary caregiver from a home in GA+SCORE?
You cannot remove the primary caregiver from a home in GA+SCORE. If there is also a secondary caregiver, please contact support@gascore.com to have the primary and secondary caregivers switched; then, you can remove the newly appointed secondary caregiver.

How do I remove a member once the initial approval has been submitted in GA+SCORE?
You cannot make changes to a home's composition in GA+SCORE while the initial approval is pending OPM review. If the initial approval is rejected, you can remove the member with this button once the home's status returns to "Initial Approval - open for editing". Changes to open/approved homes require an addendum. Use the type "Household Composition Change - Move Out".

What do I do if I've removed a member in GA+SCORE by accident?
Please be thoughtful with the Remove Member button and its confirmation dialog. If you remove a member in error, contact support@gascore.com for assistance.